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Focal Warranty

Focal Upright Warranty

Focal Upright Furniture LLC (aka Focal) offers a limited lifetime warranty for almost all products, with a few key exceptions.
(For warranty newbies, this means that the product is covered for-ev-er, but specific parts may have shorter coverage periods.)

For the warranty to be valid, you must:

  1. Have your original proof of purchase (Your receipt or your purchase order work. Your steel-trap memory, unfortunately, does not.

 
Additionally, there are few cases in which the warranty does not apply:

  • Normal wear and tear
  • Abuse, misuse, or accident
  • Damage due to improper installation
  • The substitution of any unauthorized non-Focal components for use in the place of Focal components
  • Damage caused by a carrier or due to transport
  • Any damage due to service, maintenance, modifications or tampering by anyone other than an authorized Focal representative

 

Warranty Information by Product

MOGO

Mogo Seat-blk cushion, extended

1 Year Warranty
MOBIS

Mobis Seat-blk cushion, right 3-4 view

Lifetime Warranty with the Following Exemptions:
5 Year Warranty: Seat Cushion, Piston
PIVOT

Pivot-Seat-Scaled-Blk-Cushion

Lifetime Warranty with the Following Exemptions:
5 Year Warranty: Seat Cushion, Piston
LOCUS

Locus Seat-blk, blk cushion, right 3-4 view

Lifetime Warranty with the Following Exemptions:
5 Year Warranty: Seat Cushion, Piston, Wheels, Grip Tape
ALL DESKS

Locus Sphere-blk, no seat

Lifetime Warranty with the Following Exemptions:
1 Year Warranty: Desk Mat
5 Year Warranty: Lifting mechanism
10 Year Warranty: Desk Top
ALL TABLES

Confluence-8_perspective_no mobis-black top

Lifetime Warranty with the Following Exemptions:
5 Year Warranty: Lifting mechanism
10 Year Warranty: Table Top
ANTI-FATIGUE MAT

Anti-Fatigue-Mat-overhead

5 Year Warranty
FOOT REST

Foot Rest_perspective

5 Year Warranty
LED LIGHT

led-light3

5 Year Warranty
ALL DESK SHELVES

Sphere Desk Fixed Shelf_black

Lifetime Warranty with the Following Exemptions:
10 Year Warranty: Shelf Top
CABLE TRAY

Locus Desk Fixed Shelf, black

Lifetime Warranty
IMAC BRACKET

iMac Bracket

Lifetime Warranty
DESK STABILIZERS

LDS-1000-orig

Lifetime Warranty

Note: For bundled products, please refer to the warranty information for the individual products.

 

If your product fails under warranted ordinary use, we will make it right in one of 3 ways at our option:

  • Repairing the affected component or product at no charge
  • Replace the affected component or product at no charge
  • Refund the purchase price for the product (if replacement or repair isn’t a viable option)

 
Need to make a warranty claim or request to purchase parts? Contact us directly at email at hello@standingdesksupply.com


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